10% off Snow Ball Boys with coupon code snowday125 (ends Jan. 31)
10% off Snow Ball Boys with coupon code snowday125 (ends Jan. 31)
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Customer Care
Customer satisfaction is our number one priority. This includes the satisfaction of the doggies who taste our treats as well! We want to ensure that every one of our products is handmade with the utmost care and safety in mind. Our ingredients are all-natural, with no sugars, added salts, or preservatives. We thoroughly research each ingredient used in BB's kitchen to ensure it is 100% dog-safe and beneficial.
Our Products
While we keep everything within the all-natural category, we are aware that dogs (just like humans) can have random adverse reactions to any ingredients, even natural ones. We ask that you please pay attention to ingredient lists and labels and, most importantly, monitor your dog when feeding any of our products.
We strongly believe in the phrase "less is more." While it might be fine for your dog to have a few biscuits in a single day, remember these are "TREATS" and should not be used as meal replacements. Our treats (while bland to humans) are drool-worthy for doggies. We recommend only feeding 1-2 treats at a time to avoid any upset tummies. While it is up to your discretion to feed your pet as you'd like, we are not liable for any sickness, allergic reactions, or distaste for any of our products.
Lastly, as mentioned previously, our products are all handmade. While we work towards consistency, there might be slight differences in color, shape, or texture among treats. We view this as a positive, as it shows that each treat was individually crafted before being shipped out. And we can almost guarantee your doggie won't mind!
Privacy & Safety
We do not retain any personal banking information or physical addresses after shipping. What is saved in your account is for your eyes only. The only information that may be stored is your email address and phone number (if provided at checkout). However, you will not receive spam from our business. Email addresses are strictly used for purchases, potential coupons/monthly newsletters, or direct contact with the owner.
Payment Methods
We accept major credit cards, PayPal, and cash upon delivery.
Cancellation Policy
We do not allow for treat cancellations, as our treats are made fresh every few days (fresh as ordered), and there is not enough of a window to allow for this. We hope you understand.
Unfortunately, we will not accept any returns or exchanges for perishable items. However, if an item you receive arrives moldy or aged, please contact us at ballparkbiscuits@gmail.com with a photo, your order number, and the date it arrived within 24hrs of receiving the package. We will refund you in store credit, or send you a completely new product for the same value of your recent purchase. We strive to ensure these problems do not occur, but we understand that things happen.
Please note that because our recipe uses wheat flour, they can often break during shipping. We do not provide refunds for broken treats.
Contact us with any complaints within 24 hours of receiving any of our products. We are happy to work with you if a circumstance arises.
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